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Exam 17: Communication in Organisations

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Question 31

True/False

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Informal communication channels exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.

A) True
B) False

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Question 32

Multiple Choice

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__________ skills are a fundamental necessity in every part of a manager's job.

A) Organisational
B) Communication
C) MBWA
D) Analysis
E) Punishment

F) All of the above
G) B) and D)

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Question 33

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___________________ (two words)channels exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.

Upward communication is usually used to communicate information about all of the following,except:

Star Systems,Inc.of Singapore uses its electronic mail system to inform employees of many upcoming events.Unfortunately,many employees do not have access to or don't use computers on a regular basis.This is an example of what type of communication barrier?

Personal networking refers to the acquisition and cultivation of personal relationships that cross departmental,hierarchical and even organisational boundaries.

A communication structure in which team members communicate through one individual to solve problems or make decisions is called:

The acquisition and cultivation of personal relationships across departmental,a hierarchical and even organisational boundaries are referred to as a(n) :

List the characteristics of an effective listener.

In terms of channel richness,face-to-face communication is considered inferior to all other channels because of the constant need to respond to questions from the listener.

__________________ (two words)relates to the acquisition and cultivation of personal relationships that cross departmental,hierarchical and even organisational boundaries.

The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness.

Define non-verbal communication and briefly discuss its importance to communicating in organisations.

The capacity of an information channel is influenced by:

The primary skills for effectively communicating in times of crisis include the following,except:

Communication channels that exist outside the formally authorised channels of an organisation and do not adhere to the organisation's hierarchy of authority are known as personal networking.

An example of upward communication is performance feedback.

A group communication process aimed at creating a culture based on collaboration,fluidity,trust and commitment to shared goals is referred to as a(n) :

The key elements of communication include:

Which of these is necessary for communication to be considered two-way?